Riley & Brooke Cleaning Services Privacy Policy
Last updated: October 17, 2026
1. Introduction
Riley & Brooke Cleaning Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy describes how we may collect, use, disclose, and retain your information when you visit our website, contact us, inquire about cleaning services, book an appointment, or otherwise interact with our services. It also explains your privacy choices and rights under applicable law.
By using our website or services, you acknowledge this Privacy Policy. Where consent is legally required, we will request it as appropriate.
Business name: Riley & Brooke Cleaning Services
Website: https://www.hbrconcierge.com
Privacy contact: [Insert a monitored business email address or other verified contact method]
2. Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether the words appear in singular or plural form.
3. Definitions
For purposes of this Privacy Policy:
Account means an account created to access features or services offered through our website, if applicable.
Affiliate means an entity that controls, is controlled by, or is under common control with another entity.
Business means Riley & Brooke Cleaning Services.
Cookies are small files stored on a device that can help a website remember information about a visitor or their preferences.
Device means a computer, mobile phone, tablet, or other device used to access our website.
Personal Data means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.
Service means our website, cleaning-service offerings, booking features, customer communications, and related services, as applicable.
Service Provider means a third party that processes information on our behalf or helps us operate our services.
Third-Party Service means an external website, social media platform, booking provider, payment processor, or other service operated by another organization.
Usage Data means information collected automatically about how a person accesses or uses our website or services.
Website means the Riley & Brooke Cleaning Services website at https://www.hbrconcierge.com.
You means the individual accessing our website or using our services, or an authorized representative acting on behalf of a business or other legal entity.
4. Information We Collect
The information we collect depends on how you interact with us and which features you use.
4.1 Personal Information You Provide
You may provide personal information when you contact us, request information, submit a form, or make a booking. This information may include:
First and last name
Email address
Telephone number
Service address and mailing address, if needed
City, state, and ZIP code
Appointment details and cleaning-service preferences
Messages, inquiries, feedback, or customer-service communications
Information needed to process a transaction, where applicable
Please provide only the information reasonably needed for your request or transaction.
4.2 Usage Data
Depending on the website platform and tools in use, certain information may be collected automatically when you visit our website. This may include:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages viewed and links clicked
Date, time, and duration of visits
Referring website or page
Diagnostic and performance information
4.3 Information from Third-Party Platforms
If you interact with us through a third-party platform, such as Google, Facebook, or another social media or booking service, that platform may provide information in accordance with your settings and its own privacy policy.
We do not automatically have access to all information held by these platforms. The information available to us depends on the platform, your permissions, and your interactions with us.
4.4 Payment and Booking Information
If online booking or payment features are offered, transaction information may be processed by the applicable booking or payment provider. We may receive information needed to confirm or manage your transaction.
Payment-card details and other financial information are handled according to the actual systems and providers used. We will not claim that payment information is processed in a particular way unless that arrangement has been verified.
5. Cookies and Tracking Technologies
Our website platform or third-party tools may use cookies, pixels, tags, scripts, or similar technologies to support website functionality, understand website usage, measure advertising performance, or remember preferences.
Depending on the tools enabled, these technologies may include:
Essential cookies: Help support website operation and security.
Preference cookies: Remember selected settings or preferences.
Analytics technologies: Help measure website traffic and understand visitor activity.
Advertising technologies: May help measure campaigns or deliver advertising, if enabled.
The specific technologies used depend on our website configuration and third-party integrations. We will update this policy if needed to accurately describe those practices.
You can manage or block cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled. Where required by law, we will provide appropriate consent and privacy controls.
6. How We Use Personal Information
We may use personal information for purposes such as:
Responding to inquiries and customer-service requests
Providing information about cleaning services
Scheduling, confirming, and managing appointments
Communicating about service details or changes
Processing transactions through applicable providers
Maintaining and improving our website and services
Reviewing feedback and resolving complaints
Protecting the security and integrity of our website and business
Detecting and addressing suspected fraud or misuse
Complying with applicable legal obligations
Sending promotional communications where permitted by law and consistent with your preferences
We will use personal information for purposes that are relevant to our interactions with you and permitted by applicable law.
7. When We Share Personal Information
We may disclose information in the following circumstances, as applicable:
7.1 Service Providers
We may share information with providers that help us operate our website or business, such as website hosting companies, booking platforms, customer-communication providers, payment processors, and technical-support providers.
7.2 Business and Marketing Tools
If we use analytics, advertising, or marketing platforms, certain information may be processed by those providers to support the functions we have enabled. Their handling of information is subject to their own terms and privacy policies, as applicable.
7.3 Legal Requirements and Protection
We may disclose information when reasonably necessary to comply with the law, respond to lawful legal process, protect our rights or property, investigate suspected fraud, or protect the safety of individuals.
7.4 Business Transfers
If our business is involved in a merger, restructuring, acquisition, or sale of relevant assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
7.5 With Your Direction or Consent
We may share information for another purpose when you direct us to do so or provide consent where required.
We do not claim that every type of sharing described above currently occurs. Actual sharing depends on the services, providers, and integrations we use.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting applicable legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
9. Data Transfers
Our website or third-party service providers may process information in locations outside the state or country where you live. Privacy protections may differ between jurisdictions.
Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred or processed across jurisdictions.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have other rights concerning the use or disclosure of your information.
To make a privacy request, contact us using the verified contact information provided at the beginning of this policy. We may need to verify your identity before responding.
We may retain certain information when permitted or required by law, such as information needed to complete a transaction, maintain legally required records, resolve disputes, or protect against fraud.
If you receive promotional emails from us, you may use the unsubscribe instructions provided in the message, where available. You may also contact us to request that promotional communications stop. Necessary service-related communications may still be sent when appropriate.
11. Disclosure Required by Law
We may disclose personal information when required by law or when we reasonably believe disclosure is necessary to:
Comply with a legal obligation or lawful request
Protect our rights, property, or operations
Investigate possible wrongdoing involving our services
Protect the safety of customers, the public, or other individuals
Establish, exercise, or defend legal claims
12. Information Security
We take reasonable steps appropriate to our operations to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
13. Children's Privacy
Our website and cleaning services are not intended to solicit personal information directly from children under the age of 13. We do not knowingly collect personal information online from children under 13 without legally required authorization.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
Where applicable law requires parental consent or additional protections for minors, we will follow those requirements.
14. Links to Other Websites
Our website or communications may contain links to third-party websites or services. We do not control the privacy practices or content of those third parties.
When you visit an external website, review its privacy policy and terms before submitting personal information. This Privacy Policy applies to Riley & Brooke Cleaning Services and does not automatically apply to third-party websites.
15. Changes to This Privacy Policy
We may revise this Privacy Policy as our services, website features, business practices, or legal obligations change.
When we make changes, we will post the revised policy on the applicable website and update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent.
We encourage you to review this page periodically to understand how your information is handled.
16. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact:
Riley & Brooke Cleaning Services
Email: [Insert verified business email address]
Website: https://www.hbrconcierge.com
Mailing address: [Insert verified business mailing address, if applicable]
Please confirm that the contact information is accurate and appropriate for privacy-related inquiries before publishing.
17. Cleaning-Service Commitment
Riley & Brooke Cleaning Services aims to provide a positive customer experience and to treat customer concerns professionally. If you have a concern about a completed cleaning service, please contact us through our verified customer-service channel so we can review your feedback and discuss any available resolution under the applicable service terms.
Any re-cleaning, satisfaction guarantee, refund, or other remedy is subject to the actual terms communicated for the service you booked.
