Riley & Brooke Cleaning Services — Terms and Conditions
Last updated: October 17, 2026
1. Introduction
Please read these Terms and Conditions carefully before accessing or using the Riley & Brooke Cleaning Services website or related services.
These Terms and Conditions govern your access to and use of our website, located at https://www.hbrconcierge.com, and any related information, features, or services we make available through it.
Business name: Riley & Brooke Cleaning Services
Website: https://www.hbrconcierge.com
In these Terms and Conditions, “we,” “us,” and “our” refer to Riley & Brooke Cleaning Services. “You” refers to any individual or entity accessing our website or using our services.
2. Interpretation and Definitions
2.1 Interpretation
Words with capitalized initial letters have meanings defined in this section. These definitions apply whether the words appear in singular or plural form.
2.2 Definitions
For purposes of these Terms and Conditions:
Business means Riley & Brooke Cleaning Services.
Website means https://www.hbrconcierge.com.
Service means the website, information about cleaning services, appointment or booking features, customer communications, and any other services we expressly make available.
Terms and Conditions or Terms means this agreement governing your access to and use of the Website and applicable Services.
User, You, or Your means the individual accessing or using the Website or Services, or the company or other legal entity on whose behalf that individual acts.
Device means a computer, mobile phone, tablet, or other device capable of accessing the Website.
Third-Party Service means a website, application, platform, payment processor, booking provider, or other service operated by a party other than Riley & Brooke Cleaning Services.
Service Provider means a third party engaged to support website operation, communications, booking, payment processing, or other business functions, where applicable.
3. Acknowledgment and Acceptance
These Terms and Conditions establish the general rules for using our Website and applicable Services.
By accessing or using the Website, you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree, please discontinue using the Website.
If you book or purchase a cleaning service, additional terms may apply, including the service description, price, appointment time, cancellation rules, payment requirements, and any applicable service guarantee. Those terms will apply to the extent they are communicated to you and legally enforceable.
You must have the legal capacity to enter into a binding agreement. If you are under the age of 18, you may use the Website only where permitted by applicable law and with any legally required parent or guardian involvement. You may not independently enter into a service agreement if you are not legally authorized to do so.
4. Relationship to the Privacy Policy
Our Privacy Policy explains how we may collect, use, disclose, and retain personal information when you visit our Website or interact with our Services.
Please review our Privacy Policy before providing personal information.
Privacy Policy: Available through the applicable privacy-policy page on https://www.hbrconcierge.com.
5. Website Use and Acceptable Conduct
You agree to use our Website lawfully and responsibly. You must not:
Use the Website in violation of applicable laws or regulations.
Attempt to gain unauthorized access to the Website, its systems, or another user's information.
Interfere with the operation, security, or availability of the Website.
Submit information you know to be false or misleading in connection with a booking or inquiry.
Use the Website to transmit malicious software, fraudulent communications, or unlawful content.
Copy, reproduce, or commercially exploit Website content except as permitted by law or with appropriate authorization.
We may take reasonable steps to protect the Website and our users from misuse.
6. Cleaning Services, Appointments, and Bookings
Information published on our Website is intended to help visitors understand the services we offer. The availability, scope, and terms of a particular cleaning service may vary.
6.1 Service Information
Before placing a booking or purchase, review the applicable service description, price, included tasks, exclusions, and other conditions. If information is unclear, contact us for clarification before proceeding.
A general description on the Website does not guarantee that every task, property, or appointment can be accommodated.
6.2 Booking Requests
Submitting a form or appointment request does not necessarily mean that a booking has been accepted or confirmed. A booking is confirmed when the applicable booking process or our direct communication indicates acceptance.
You are responsible for providing accurate contact details, the correct service address, and relevant appointment information.
6.3 Changes and Cancellations
Any applicable cancellation deadlines, rescheduling rules, fees, deposits, or refund conditions should be disclosed in the relevant booking terms before you complete your purchase or appointment arrangement.
If no specific cancellation policy has been provided for a booking, contact us to discuss a requested change. Nothing in these Terms removes any rights you may have under applicable law.
6.4 Access to the Property
If a cleaning appointment is confirmed, you are responsible for arranging appropriate access to the property and communicating relevant access instructions in advance.
Please inform us of any material property conditions or access restrictions that could affect the safe or practical performance of the requested service.
6.5 Service Concerns
If you have a concern about a completed cleaning service, contact us promptly with the appointment details and a description of the issue. We will review the concern and discuss any available resolution under the applicable service terms.
Any re-cleaning, refund, or other remedy is subject to the actual terms communicated for the service and applicable law.
7. Payments and Pricing
Prices, payment methods, taxes, deposits, and other charges will be described through the applicable booking or purchase process, where relevant.
You agree to pay the amounts disclosed and accepted for your transaction. Do not assume that a price, discount, membership, or promotional offer applies unless its terms are clearly stated and the offer is available.
Payments may be processed through a third-party payment provider. Any applicable payment-provider terms may also apply to your transaction.
If you believe a transaction contains an error, contact us using our verified customer-service contact method.
8. Promotions, Memberships, and Offers
From time to time, we may advertise promotional offers, memberships, packages, or discounts.
Each offer may be subject to specific eligibility requirements, availability, expiration dates, limitations, or other conditions. The terms displayed with the offer will govern its use, subject to applicable law.
We may correct errors in promotional information and discontinue or modify offers as permitted by law. A change will not eliminate rights that have already vested under an accepted transaction where applicable law prohibits such a change.
9. Links to Third-Party Websites
Our Website may contain links to third-party websites, platforms, or services that we do not own or control.
We are not responsible for the content, availability, privacy practices, terms, or operations of third-party websites. A link does not necessarily mean that we endorse the third party or its products and services.
We encourage you to review the terms and privacy policies of any third-party website you visit. Your use of a third-party service may be governed by that provider's separate terms.
10. Intellectual Property
Unless otherwise stated, Website content—including text, branding, graphics, designs, images, and other materials—is owned by Riley & Brooke Cleaning Services or used with permission and may be protected by intellectual-property laws.
You may access and use Website content for personal, informational purposes. You may not reproduce, distribute, modify, publicly display, or commercially exploit protected content without authorization, except where permitted by law.
Third-party names, logos, and marks remain the property of their respective owners.
11. Suspension and Termination
We may restrict, suspend, or discontinue access to some or all Website features when reasonably necessary for security, maintenance, legal compliance, or protection against misuse.
Where legally permitted, we may suspend access if a user materially violates these Terms and Conditions.
Ending access to the Website does not automatically cancel an existing cleaning-service booking or resolve an outstanding payment obligation. Any such matter will be handled under the applicable booking terms and law.
12. Website Disclaimer
The Website and its general informational content are provided on an “as is” and “as available” basis, to the extent permitted by law.
We aim to keep information useful and current, but we do not guarantee that every page will always be available, uninterrupted, error-free, or free of inaccuracies.
Website information is general in nature. The details of a specific cleaning service, booking, price, or offer should be confirmed through the applicable service information and transaction terms.
Nothing in this section excludes any warranty, representation, or consumer protection that cannot lawfully be excluded.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Riley & Brooke Cleaning Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of, or inability to use, the Website.
To the extent permitted by applicable law, our total liability arising from a claim relating solely to Website use will be limited to the amount, if any, you paid to us specifically for Website access during the twelve months preceding the event giving rise to the claim.
This limitation does not apply where liability cannot legally be limited or excluded. It does not override rights or remedies that applicable law provides for a paid cleaning service, personal injury, intentional misconduct, or other matters for which liability cannot lawfully be restricted.
Any applicable limitation will be interpreted only to the extent enforceable under the law governing the claim.
14. Indemnification
To the extent permitted by applicable law, you are responsible for losses or claims resulting from your unlawful misuse of the Website, your material violation of these Terms, or your infringement of another person's rights.
Nothing in this section requires you to indemnify us for our own conduct to the extent such an obligation is prohibited by applicable law.
15. Governing Law
These Terms and Conditions will be governed by the applicable laws of the State of Nebraska and relevant federal law, without regard to conflict-of-law principles, except where mandatory consumer-protection laws require otherwise.
This section does not remove any rights that consumers may have under applicable law.
16. Dispute Resolution
If you have a question, concern, or dispute relating to the Website or our Services, please contact us first so we can attempt to resolve the matter informally.
Nothing in this section prevents either party from pursuing legal rights or remedies available under applicable law, including filing a claim with a court or agency that has proper jurisdiction.
17. United States Legal Compliance
You agree to use the Website in compliance with applicable United States laws and any other laws that apply to your use.
You must not use the Website to engage in unlawful activity, violate another person's rights, or evade applicable legal restrictions.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be limited or interpreted to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue in effect to the extent they remain valid and enforceable.
19. Waiver
Our failure to enforce a provision of these Terms and Conditions does not constitute a waiver of that provision or any other right.
A waiver is effective only to the extent legally valid and applicable to the specific circumstances for which it is given.
20. Translation
If these Terms and Conditions are translated into another language, the translated version should accurately reflect the English version. In the event of a discrepancy, the governing version will be determined in accordance with applicable law.
21. Changes to These Terms and Conditions
We may revise these Terms and Conditions to reflect changes in our Website, Services, business practices, or legal obligations.
The revised version will be posted on our Website with an updated “Last updated” date. Where required by law, we will provide additional notice or obtain consent before changes take effect.
Your continued use of the Website after revised terms become effective indicates acceptance only to the extent permitted by applicable law. If you do not agree with the revised terms, discontinue using the Website.
22. Contact Us
If you have questions about these Terms and Conditions, please contact:
Riley & Brooke Cleaning Services
Website: https://www.hbrconcierge.com
