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Terms & Conditions
Riley & Brooke Cleaning Services — Terms and Conditions
Last updated: October 17, 2026
1. Introduction
Please read these Terms and Conditions carefully before accessing or using the Riley & Brooke Cleaning Services website or related services.
These Terms and Conditions govern your access to and use of our website, located at https://www.hbrconcierge.com, and any related information, features, or services we make available through it.
Business name: Riley & Brooke Cleaning Services
Website: https://www.hbrconcierge.com
In these Terms and Conditions, “we,” “us,” and “our” refer to Riley & Brooke Cleaning Services. “You” refers to any individual or entity accessing our website or using our services.
2. Interpretation and Definitions
2.1 Interpretation
Words with capitalized initial letters have meanings defined in this section. These definitions apply whether the words appear in singular or plural form.
2.2 Definitions
For purposes of these Terms and Conditions:
Business means Riley & Brooke Cleaning Services.
Website means https://www.hbrconcierge.com.
Service means the website, information about cleaning services, appointment or booking features, customer communications, and any other services we expressly make available.
Terms and Conditions or Terms means this agreement governing your access to and use of the Website and applicable Services.
User, You, or Your means the individual accessing or using the Website or Services, or the company or other legal entity on whose behalf that individual acts.
Device means a computer, mobile phone, tablet, or other device capable of accessing the Website.
Third-Party Service means a website, application, platform, payment processor, booking provider, or other service operated by a party other than Riley & Brooke Cleaning Services.
Service Provider means a third party engaged to support website operation, communications, booking, payment processing, or other business functions, where applicable.
3. Acknowledgment and Acceptance
These Terms and Conditions establish the general rules for using our Website and applicable Services.
By accessing or using the Website, you agree to comply with these Terms and Conditions and our Privacy Policy. If you do not agree, please discontinue using the Website.
If you book or purchase a cleaning service, additional terms may apply, including the service description, price, appointment time, cancellation rules, payment requirements, and any applicable service guarantee. Those terms will apply to the extent they are communicated to you and legally enforceable.
You must have the legal capacity to enter into a binding agreement. If you are under the age of 18, you may use the Website only where permitted by applicable law and with any legally required parent or guardian involvement. You may not independently enter into a service agreement if you are not legally authorized to do so.
4. Relationship to the Privacy Policy
Our Privacy Policy explains how we may collect, use, disclose, and retain personal information when you visit our Website or interact with our Services.
Please review our Privacy Policy before providing personal information.
Privacy Policy: Available through the applicable privacy-policy page on https://www.hbrconcierge.com.
5. Website Use and Acceptable Conduct
You agree to use our Website lawfully and responsibly. You must not:
Use the Website in violation of applicable laws or regulations.
Attempt to gain unauthorized access to the Website, its systems, or another user's information.
Interfere with the operation, security, or availability of the Website.
Submit information you know to be false or misleading in connection with a booking or inquiry.
Use the Website to transmit malicious software, fraudulent communications, or unlawful content.
Copy, reproduce, or commercially exploit Website content except as permitted by law or with appropriate authorization.
We may take reasonable steps to protect the Website and our users from misuse.
6. Cleaning Services, Appointments, and Bookings
Information published on our Website is intended to help visitors understand the services we offer. The availability, scope, and terms of a particular cleaning service may vary.
6.1 Service Information
Before placing a booking or purchase, review the applicable service description, price, included tasks, exclusions, and other conditions. If information is unclear, contact us for clarification before proceeding.
A general description on the Website does not guarantee that every task, property, or appointment can be accommodated.
6.2 Booking Requests
Submitting a form or appointment request does not necessarily mean that a booking has been accepted or confirmed. A booking is confirmed when the applicable booking process or our direct communication indicates acceptance.
You are responsible for providing accurate contact details, the correct service address, and relevant appointment information.
6.3 Changes and Cancellations
Any applicable cancellation deadlines, rescheduling rules, fees, deposits, or refund conditions should be disclosed in the relevant booking terms before you complete your purchase or appointment arrangement.
If no specific cancellation policy has been provided for a booking, contact us to discuss a requested change. Nothing in these Terms removes any rights you may have under applicable law.
6.4 Access to the Property
If a cleaning appointment is confirmed, you are responsible for arranging appropriate access to the property and communicating relevant access instructions in advance.
Please inform us of any material property conditions or access restrictions that could affect the safe or practical performance of the requested service.
6.5 Service Concerns
If you have a concern about a completed cleaning service, contact us promptly with the appointment details and a description of the issue. We will review the concern and discuss any available resolution under the applicable service terms.
Any re-cleaning, refund, or other remedy is subject to the actual terms communicated for the service and applicable law.
7. Payments and Pricing
Prices, payment methods, taxes, deposits, and other charges will be described through the applicable booking or purchase process, where relevant.
You agree to pay the amounts disclosed and accepted for your transaction. Do not assume that a price, discount, membership, or promotional offer applies unless its terms are clearly stated and the offer is available.
Payments may be processed through a third-party payment provider. Any applicable payment-provider terms may also apply to your transaction.
If you believe a transaction contains an error, contact us using our verified customer-service contact method.
8. Promotions, Memberships, and Offers
From time to time, we may advertise promotional offers, memberships, packages, or discounts.
Each offer may be subject to specific eligibility requirements, availability, expiration dates, limitations, or other conditions. The terms displayed with the offer will govern its use, subject to applicable law.
We may correct errors in promotional information and discontinue or modify offers as permitted by law. A change will not eliminate rights that have already vested under an accepted transaction where applicable law prohibits such a change.
9. Links to Third-Party Websites
Our Website may contain links to third-party websites, platforms, or services that we do not own or control.
We are not responsible for the content, availability, privacy practices, terms, or operations of third-party websites. A link does not necessarily mean that we endorse the third party or its products and services.
We encourage you to review the terms and privacy policies of any third-party website you visit. Your use of a third-party service may be governed by that provider's separate terms.
10. Intellectual Property
Unless otherwise stated, Website content—including text, branding, graphics, designs, images, and other materials—is owned by Riley & Brooke Cleaning Services or used with permission and may be protected by intellectual-property laws.
You may access and use Website content for personal, informational purposes. You may not reproduce, distribute, modify, publicly display, or commercially exploit protected content without authorization, except where permitted by law.
Third-party names, logos, and marks remain the property of their respective owners.
11. Suspension and Termination
We may restrict, suspend, or discontinue access to some or all Website features when reasonably necessary for security, maintenance, legal compliance, or protection against misuse.
Where legally permitted, we may suspend access if a user materially violates these Terms and Conditions.
Ending access to the Website does not automatically cancel an existing cleaning-service booking or resolve an outstanding payment obligation. Any such matter will be handled under the applicable booking terms and law.
12. Website Disclaimer
The Website and its general informational content are provided on an “as is” and “as available” basis, to the extent permitted by law.
We aim to keep information useful and current, but we do not guarantee that every page will always be available, uninterrupted, error-free, or free of inaccuracies.
Website information is general in nature. The details of a specific cleaning service, booking, price, or offer should be confirmed through the applicable service information and transaction terms.
Nothing in this section excludes any warranty, representation, or consumer protection that cannot lawfully be excluded.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Riley & Brooke Cleaning Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of, or inability to use, the Website.
To the extent permitted by applicable law, our total liability arising from a claim relating solely to Website use will be limited to the amount, if any, you paid to us specifically for Website access during the twelve months preceding the event giving rise to the claim.
This limitation does not apply where liability cannot legally be limited or excluded. It does not override rights or remedies that applicable law provides for a paid cleaning service, personal injury, intentional misconduct, or other matters for which liability cannot lawfully be restricted.
Any applicable limitation will be interpreted only to the extent enforceable under the law governing the claim.
14. Indemnification
To the extent permitted by applicable law, you are responsible for losses or claims resulting from your unlawful misuse of the Website, your material violation of these Terms, or your infringement of another person's rights.
Nothing in this section requires you to indemnify us for our own conduct to the extent such an obligation is prohibited by applicable law.
15. Governing Law
These Terms and Conditions will be governed by the applicable laws of the State of Nebraska and relevant federal law, without regard to conflict-of-law principles, except where mandatory consumer-protection laws require otherwise.
This section does not remove any rights that consumers may have under applicable law.
16. Dispute Resolution
If you have a question, concern, or dispute relating to the Website or our Services, please contact us first so we can attempt to resolve the matter informally.
Nothing in this section prevents either party from pursuing legal rights or remedies available under applicable law, including filing a claim with a court or agency that has proper jurisdiction.
17. United States Legal Compliance
You agree to use the Website in compliance with applicable United States laws and any other laws that apply to your use.
You must not use the Website to engage in unlawful activity, violate another person's rights, or evade applicable legal restrictions.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be limited or interpreted to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue in effect to the extent they remain valid and enforceable.
19. Waiver
Our failure to enforce a provision of these Terms and Conditions does not constitute a waiver of that provision or any other right.
A waiver is effective only to the extent legally valid and applicable to the specific circumstances for which it is given.
20. Translation
If these Terms and Conditions are translated into another language, the translated version should accurately reflect the English version. In the event of a discrepancy, the governing version will be determined in accordance with applicable law.
21. Changes to These Terms and Conditions
We may revise these Terms and Conditions to reflect changes in our Website, Services, business practices, or legal obligations.
The revised version will be posted on our Website with an updated “Last updated” date. Where required by law, we will provide additional notice or obtain consent before changes take effect.
Your continued use of the Website after revised terms become effective indicates acceptance only to the extent permitted by applicable law. If you do not agree with the revised terms, discontinue using the Website.
22. Contact Us
If you have questions about these Terms and Conditions, please contact:
Riley & Brooke Cleaning Services
Website: https://www.hbrconcierge.com
Privacy Policy - Cookies Consent
Riley & Brooke Cleaning Services Privacy Policy
Last updated: October 17, 2026
1. Introduction
Riley & Brooke Cleaning Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy describes how we may collect, use, disclose, and retain your information when you visit our website, contact us, inquire about cleaning services, book an appointment, or otherwise interact with our services. It also explains your privacy choices and rights under applicable law.
By using our website or services, you acknowledge this Privacy Policy. Where consent is legally required, we will request it as appropriate.
Business name: Riley & Brooke Cleaning Services
Website: https://www.hbrconcierge.com
Privacy contact: [Insert a monitored business email address or other verified contact method]
2. Interpretation
Words with capitalized initial letters have meanings defined below. These definitions apply whether the words appear in singular or plural form.
3. Definitions
For purposes of this Privacy Policy:
Account means an account created to access features or services offered through our website, if applicable.
Affiliate means an entity that controls, is controlled by, or is under common control with another entity.
Business means Riley & Brooke Cleaning Services.
Cookies are small files stored on a device that can help a website remember information about a visitor or their preferences.
Device means a computer, mobile phone, tablet, or other device used to access our website.
Personal Data means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual.
Service means our website, cleaning-service offerings, booking features, customer communications, and related services, as applicable.
Service Provider means a third party that processes information on our behalf or helps us operate our services.
Third-Party Service means an external website, social media platform, booking provider, payment processor, or other service operated by another organization.
Usage Data means information collected automatically about how a person accesses or uses our website or services.
Website means the Riley & Brooke Cleaning Services website at https://www.hbrconcierge.com.
You means the individual accessing our website or using our services, or an authorized representative acting on behalf of a business or other legal entity.
4. Information We Collect
The information we collect depends on how you interact with us and which features you use.
4.1 Personal Information You Provide
You may provide personal information when you contact us, request information, submit a form, or make a booking. This information may include:
First and last name
Email address
Telephone number
Service address and mailing address, if needed
City, state, and ZIP code
Appointment details and cleaning-service preferences
Messages, inquiries, feedback, or customer-service communications
Information needed to process a transaction, where applicable
Please provide only the information reasonably needed for your request or transaction.
4.2 Usage Data
Depending on the website platform and tools in use, certain information may be collected automatically when you visit our website. This may include:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages viewed and links clicked
Date, time, and duration of visits
Referring website or page
Diagnostic and performance information
4.3 Information from Third-Party Platforms
If you interact with us through a third-party platform, such as Google, Facebook, or another social media or booking service, that platform may provide information in accordance with your settings and its own privacy policy.
We do not automatically have access to all information held by these platforms. The information available to us depends on the platform, your permissions, and your interactions with us.
4.4 Payment and Booking Information
If online booking or payment features are offered, transaction information may be processed by the applicable booking or payment provider. We may receive information needed to confirm or manage your transaction.
Payment-card details and other financial information are handled according to the actual systems and providers used. We will not claim that payment information is processed in a particular way unless that arrangement has been verified.
5. Cookies and Tracking Technologies
Our website platform or third-party tools may use cookies, pixels, tags, scripts, or similar technologies to support website functionality, understand website usage, measure advertising performance, or remember preferences.
Depending on the tools enabled, these technologies may include:
Essential cookies: Help support website operation and security.
Preference cookies: Remember selected settings or preferences.
Analytics technologies: Help measure website traffic and understand visitor activity.
Advertising technologies: May help measure campaigns or deliver advertising, if enabled.
The specific technologies used depend on our website configuration and third-party integrations. We will update this policy if needed to accurately describe those practices.
You can manage or block cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled. Where required by law, we will provide appropriate consent and privacy controls.
6. How We Use Personal Information
We may use personal information for purposes such as:
Responding to inquiries and customer-service requests
Providing information about cleaning services
Scheduling, confirming, and managing appointments
Communicating about service details or changes
Processing transactions through applicable providers
Maintaining and improving our website and services
Reviewing feedback and resolving complaints
Protecting the security and integrity of our website and business
Detecting and addressing suspected fraud or misuse
Complying with applicable legal obligations
Sending promotional communications where permitted by law and consistent with your preferences
We will use personal information for purposes that are relevant to our interactions with you and permitted by applicable law.
7. When We Share Personal Information
We may disclose information in the following circumstances, as applicable:
7.1 Service Providers
We may share information with providers that help us operate our website or business, such as website hosting companies, booking platforms, customer-communication providers, payment processors, and technical-support providers.
7.2 Business and Marketing Tools
If we use analytics, advertising, or marketing platforms, certain information may be processed by those providers to support the functions we have enabled. Their handling of information is subject to their own terms and privacy policies, as applicable.
7.3 Legal Requirements and Protection
We may disclose information when reasonably necessary to comply with the law, respond to lawful legal process, protect our rights or property, investigate suspected fraud, or protect the safety of individuals.
7.4 Business Transfers
If our business is involved in a merger, restructuring, acquisition, or sale of relevant assets, information may be transferred as part of that transaction, subject to applicable legal requirements.
7.5 With Your Direction or Consent
We may share information for another purpose when you direct us to do so or provide consent where required.
We do not claim that every type of sharing described above currently occurs. Actual sharing depends on the services, providers, and integrations we use.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting applicable legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
9. Data Transfers
Our website or third-party service providers may process information in locations outside the state or country where you live. Privacy protections may differ between jurisdictions.
Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred or processed across jurisdictions.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have other rights concerning the use or disclosure of your information.
To make a privacy request, contact us using the verified contact information provided at the beginning of this policy. We may need to verify your identity before responding.
We may retain certain information when permitted or required by law, such as information needed to complete a transaction, maintain legally required records, resolve disputes, or protect against fraud.
If you receive promotional emails from us, you may use the unsubscribe instructions provided in the message, where available. You may also contact us to request that promotional communications stop. Necessary service-related communications may still be sent when appropriate.
11. Disclosure Required by Law
We may disclose personal information when required by law or when we reasonably believe disclosure is necessary to:
Comply with a legal obligation or lawful request
Protect our rights, property, or operations
Investigate possible wrongdoing involving our services
Protect the safety of customers, the public, or other individuals
Establish, exercise, or defend legal claims
12. Information Security
We take reasonable steps appropriate to our operations to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
13. Children's Privacy
Our website and cleaning services are not intended to solicit personal information directly from children under the age of 13. We do not knowingly collect personal information online from children under 13 without legally required authorization.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
Where applicable law requires parental consent or additional protections for minors, we will follow those requirements.
14. Links to Other Websites
Our website or communications may contain links to third-party websites or services. We do not control the privacy practices or content of those third parties.
When you visit an external website, review its privacy policy and terms before submitting personal information. This Privacy Policy applies to Riley & Brooke Cleaning Services and does not automatically apply to third-party websites.
15. Changes to This Privacy Policy
We may revise this Privacy Policy as our services, website features, business practices, or legal obligations change.
When we make changes, we will post the revised policy on the applicable website and update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent.
We encourage you to review this page periodically to understand how your information is handled.
16. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact:
Riley & Brooke Cleaning Services
Email: [Insert verified business email address]
Website: https://www.hbrconcierge.com
Mailing address: [Insert verified business mailing address, if applicable]
Please confirm that the contact information is accurate and appropriate for privacy-related inquiries before publishing.
17. Cleaning-Service Commitment
Riley & Brooke Cleaning Services aims to provide a positive customer experience and to treat customer concerns professionally. If you have a concern about a completed cleaning service, please contact us through our verified customer-service channel so we can review your feedback and discuss any available resolution under the applicable service terms.
Any re-cleaning, satisfaction guarantee, refund, or other remedy is subject to the actual terms communicated for the service you booked.
Wednesday, May 10, 2023
Showcase Studio: 3D House Cleaning Kit & Branded Packaging
Creative Eco-Friendly Workshop Events
Showcase Studio: 3D House Cleaning Kit & Branded Packaging
Welcome to our creative workshop series, featuring the Showcase Studio 3D House Cleaning Kit with branded packaging. Discover ideas for presenting cleaning products, developing distinctive brand packaging, and promoting eco-conscious cleaning practices.
Discover Eco-Friendly Cleaning
As interest in environmentally conscious cleaning grows, customers are exploring products and reusable tools that support more sustainable household routines.
The Showcase Studio 3D House Cleaning Kit concept highlights how cleaning products and branded packaging can come together in an appealing, practical presentation.
Depending on the final product design, a cleaning kit may feature reusable microfiber cloths, cleaning solutions, mops, and other household cleaning essentials.
Product materials, safety information, and environmental claims should be verified before purchase or promotion.
Creative Workshop Events: Learn, Connect & Showcase Your Brand
Our online creative workshop concept offers an opportunity to explore product presentation, branded packaging, digital promotion, and ideas for building an engaging customer experience.
Participants can learn about:
Creative product and packaging presentations
Eco-conscious cleaning product concepts
Brand visibility and online marketing
Digital content and promotional strategies
Opportunities to connect with other creative professionals
Join the discussion, exchange ideas, and discover new ways to showcase your brand online.
Roll Call Tuesday: Upcoming Online Events
Don't miss the next Roll Call Tuesday event!
Look out for announcements about upcoming sessions and instructions for ordering e-delivery tickets.
Event format: Online
Capacity: 30 participants
Admission: One admission per person
Access: A Zoom meeting link will be sent to registered participants.
Please check the event announcement for registration instructions, ticket availability, and any applicable admission fees.
Introducing Riley's & Brooke Digital Marketing
Are you looking to promote custom-branded products, workshops, or upcoming events online?
Riley's & Brooke Digital Marketing invites businesses and brands to explore digital marketing services designed to support online visibility, website traffic, and customer engagement.
Our proposed services may include:
Brand and product promotion
Website and landing-page content
Contextual and conversion-focused marketing
Search advertising campaign support
Online event promotion
Monthly marketing service arrangements
Launch Your Brand with Us
Businesses interested in a trial collaboration can inquire about onboarding, setup fees, monthly service options, and the process for launching a campaign.
Marketing services, deliverables, and fees will be outlined in the applicable service agreement. Annual contract renewal terms and any additional administrative or labor costs should be reviewed before signing.
Advertising budget is separate from marketing service fees. If a campaign includes Google or Microsoft Advertising, the daily advertising budget, platform charges, campaign management, and expected deliverables must be agreed upon in advance. Advertising performance and results are not guaranteed.
Join Our Online Community
We've included daily blog posts and an exclusive in-house discussion board and community to help members stay informed, explore new ideas, and participate in conversations about cleaning services, creative projects, and upcoming events.
Riley's & Brooke Cleaning Services aims to take the stress out of cleaning by helping customers explore available services and communicate their cleaning priorities.
Our goal is to deliver a positive service experience and address concerns about agreed-upon cleaning tasks. If something does not meet expectations, contact us so we can review the issue and discuss an appropriate resolution under the applicable service terms.
Stay Connected!
Follow Riley's & Brooke Cleaning Services on Facebook and Instagram.
Be part of the conversation, watch for upcoming workshop announcements, and discover opportunities to showcase your brand.
Riley's & Brooke Cleaning Services
Creative ideas. Cleaner spaces. Stronger brand connections.
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